Terms & Conditions

Last Updated: January 01, 2026

Welcome to Kidsy BD. These Terms & Conditions govern your access to and use of the Kidsy BD website, mobile applications, products, services, and marketplace platform.

By accessing, browsing, registering, or purchasing from Kidsy BD, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of our platform.

1. About Kidsy BD

Kidsy BD is an online marketplace dedicated to newborn, baby, and kids' products in Bangladesh. The platform enables customers to purchase products from Kidsy BD and approved third-party sellers.

2. Eligibility

By using our platform, you confirm that:

• You are at least 18 years old or using the platform under parental supervision.

• You have the legal capacity to enter into binding agreements.

• All information you provide is accurate and current.

3. Account Registration

To access certain services, users may be required to create an account.

You are responsible for:

• Maintaining the confidentiality of your account credentials.

• Restricting access to your account.

• Updating your information when necessary.

• All activities occurring under your account.

Kidsy BD reserves the right to suspend or terminate accounts suspected of unauthorized or fraudulent activity.

4. Product Information

We strive to ensure that product descriptions, images, specifications, pricing, and availability are accurate.

However:

• Product colors may vary due to screen settings.

• Packaging may differ from displayed images.

• Product availability may change without notice.

• Errors may occasionally occur.

Kidsy BD reserves the right to correct errors at any time.

5. Pricing and Payments

All prices displayed are in Bangladeshi Taka (BDT).

We reserve the right to:

• Modify prices without prior notice.

• Cancel orders affected by pricing errors.

• Limit quantities purchased by customers.

Accepted payment methods may include:

• Cash on Delivery (COD)

• Mobile Banking

• Debit Cards

• Credit Cards

• Online Payment Gateways

6. Order Acceptance

Placing an order does not guarantee acceptance.

Kidsy BD reserves the right to:

• Reject orders.

• Cancel suspicious transactions.

• Refuse service to any customer.

• Limit order quantities.

Customers will be notified if an order cannot be processed.

7. Shipping and Delivery

Delivery times are estimates and may vary depending on:

• Location

• Courier availability

• Weather conditions

• Public holidays

• Unforeseen circumstances

Kidsy BD is not liable for delays beyond its reasonable control.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers may be eligible for returns or refunds if products are:

• Damaged

• Defective

• Incorrectly delivered

• Significantly different from the product description

Additional conditions may apply.

9. User Conduct

Users agree not to:

• Violate applicable laws.

• Use the platform for fraudulent purposes.

• Submit false information.

• Interfere with website operations.

• Upload harmful software or malicious content.

• Abuse customer service representatives.

Violations may result in account suspension or legal action.

10. Intellectual Property

All content on Kidsy BD, including:

• Logos

• Text

• Graphics

• Images

• Videos

• Software

• Website design

is owned by or licensed to Kidsy BD and protected by applicable intellectual property laws.

Unauthorized use is strictly prohibited.

11. Third-Party Sellers

Some products may be sold by independent third-party sellers.

While Kidsy BD strives to maintain marketplace quality:

• Sellers are responsible for their products.

• Product warranties may vary by seller.

• Seller-specific policies may apply.

Kidsy BD may assist in dispute resolution but is not the manufacturer of third-party products.

12. Limitation of Liability

To the fullest extent permitted by law, Kidsy BD shall not be liable for:

• Indirect damages

• Business losses

• Lost profits

• Data loss

• Service interruptions

• Delivery delays caused by third parties

Our maximum liability shall not exceed the amount paid for the affected order.

13. Privacy

Your use of Kidsy BD is also governed by our Privacy Policy.

By using the platform, you consent to the collection and processing of information as described in our Privacy Policy.

14. Promotions and Discounts

Promotional offers:

• May be limited-time only.

• Cannot be exchanged for cash.

• May be modified or withdrawn without notice.

• Are subject to specific campaign terms.

Kidsy BD reserves the right to cancel promotions in cases of misuse or technical errors.

15. Account Suspension and Termination

Kidsy BD reserves the right to suspend or terminate accounts that:

• Violate these Terms & Conditions.

• Engage in fraudulent activity.

• Abuse platform services.

• Create security risks.

Termination may occur without prior notice where necessary.

16. Force Majeure

Kidsy BD shall not be liable for failure or delay in performance caused by events beyond reasonable control, including:

• Natural disasters

• Government actions

• Internet outages

• Labor disputes

• Pandemics

• Transportation disruptions

17. Changes to Terms

We may update these Terms & Conditions from time to time.

Updated versions will be posted on the website and become effective immediately upon publication.

Continued use of the platform constitutes acceptance of revised terms.

18. Governing Law

These Terms & Conditions shall be governed by the laws of the People's Republic of Bangladesh.

Any disputes arising from the use of the platform shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

19. Contact Us

For questions regarding these Terms & Conditions, please contact:

Kidsy BD

Website: https://www.kidsy.com.bd

Email: help@kidsy.com.bd

Customer Support: Available through the Contact Us page.

Acceptance of Terms

By accessing, registering, purchasing, or otherwise using Kidsy BD, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.